SMART TARGETING
POWERFUL INTEGRATIONS
SMART TARGETING
Communicate to each individual based on specific metrics and Key Performance Indicators (KPIs) instead of general bulk messages.
That way, you can take your customers on personalized journeys and interact with meaningful messages that will grow their interest and satisfaction.
ANALYTICS
POWERFUL INTEGRATIONS
SMART TARGETING
Analyse and track customer performance with the results of their progress. Detailed reports will allow for the scheduling and revision of journey tactics according to customer behaviour.
POWERFUL INTEGRATIONS
POWERFUL INTEGRATIONS
POWERFUL INTEGRATIONS
Connect your customers to network nodes and web services through your journeys.
Integrate core banking systems, provisioning and billing systems, middleware, and more with APIs to gather data and enhance user experience.
SELF-SERVICE ON MULTIPLE CHANNELS
SELF-SERVICE ON MULTIPLE CHANNELS
SELF-SERVICE ON MULTIPLE CHANNELS
Reach your customers where they are by interacting with them on their favourite channels. Automating this communication process will reduce traffic to your branches and call centres.
HIGHER CONVERSION RATES
SELF-SERVICE ON MULTIPLE CHANNELS
SELF-SERVICE ON MULTIPLE CHANNELS
Increase your conversion rates and your customer’s LTV by recommending relevant products and services that fit their needs.
MEANINGFUL INTERACTIONS
Banks using AI were able to conduct up to 5 more meetings than they did in branches
The traditional technologies available to employees for collaboration were limited to essential communication tools such as e-mail, chat, and text messages. These tools are typically disconnected from actual information flows related to business processes. This lack of integration results in an unneeded back-and-forth on status, hand-offs, and inquiries among employees, hurting their productivity. Embedding digital collaboration into process workflows unlocked employee productivity scale.
By offering several effective channels to support and respond to customers, banks using AI were able to get up to 5 more meetings than they did in branches. In addition, by using collaboration tools such as instant chats banks can craft more meaningful interactions with the customer. This approach also secures faster issue resolutions for contact centre calls suggesting that customers are at no risk of moving to another bank.
78% of Customers Prefer Personalized Support
MAKE IT PERSONAL
aiBanks facilitates effective interactions and is compatible with various consumer banking and lending products. To provide an excellent experience, we use guided application flows, a highly responsive design, and our data pre-fill functionality. Our intelligent automation, powered by data-driven workflows, enables instant pre-approvals for a wide range of products while reducing the number of manual processing tasks required. Through aïBank, the banking teams now have more resources to provide streamlined customer service and more time to develop long-term customer relationships.