FLESH OUT THE SPECIFIC GOALS

APP ONBOARDING

Onboard customers & drive the use of your app with a friendly approach to automate your process and reduce traffic to your branches as a result.

Ensure customers are familiar with the features of your app and its benefits
Show off your app’s added value with gamification tools
Collect insightful user data:

- Increases in-app conversions up to 30%

- Increases retention up to 32%

CROSS SELL & UPSELL

Cross-selling and upselling are highly effective tools for growing businesses.

Push personalized campaigns to introduce new features and recommend products according to the customer’s behaviour.
Position the right product in the right place, at the right time
Increase customer’s lifetime value
Increase profit up to 25%
Increase customer loyalty up to 40%
Suggest card upgrades or specific loans using personalization while considering each customer’s financial capabilities for optimal results.

INTELLIGENT PROMOTIONAL COMMUNICATION

Dispatch intelligent campaigns that maximize results by targeting your customers with content that is relevant to each one.

With aïBanks’ personalization feature:

Focus on customers’ needs to target them with the right campaign, generating 10% of revenue growth.
Track users’ habits to give them convenient offers they won’t resist.

KYC REMINDERS

Follow up with your customers and keep their profiles updated with the right information.

Serve your customers better by understanding them by sending important reminders divided into stages of urgency, you can remind your customers of regular KYC procedures and their importance without spamming them.

Reduce Errors by 30%

Increase Efficiency 47%

USSD TO WHATSAPP

Adopt new communication channels that answer users’ shifting habits.

Next-generation communication channels are more used than traditional tools and result in higher retention rates.
Improve customer experience
Boost customer loyalty
By serving customers where they already are increasing engagement 45% and decreasing churn 9%

NPS

Customer feedback can tell you what you’re doing well, where you need to improve, and where processes might be breaking down.

aïbanks allows you to conduct interactive evaluations in order to:

Understand your customer’s perception of your bank
Gather genuine feedback and track satisfaction across significant touchpoints
Identify whether you’re losing your brand advocates or gaining more.

IVR DEFLECTION

Shrink the high inbound call volumes that frustrate agents and customers alike. Through a multi-channel experience, let your customers help themselves to a range of instant solutions by accessing a help menu.

Improve customer service quality metrics
Reduce the volume of calls reaching agents.
Lower operational costs

FROM TRADITION TO INNOVATION

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